{"id":3879,"date":"2025-08-22T11:34:38","date_gmt":"2025-08-22T11:34:38","guid":{"rendered":"https:\/\/docs.purethemes.net\/listeo\/?page_id=3879"},"modified":"2025-08-22T11:35:00","modified_gmt":"2025-08-22T11:35:00","slug":"support","status":"publish","type":"page","link":"https:\/\/docs.purethemes.net\/listeo\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\r\n<div id=\"pts-support-wrapper\">\r\n    <div class=\"pts-support-form-container\">\r\n                    <h2 class=\"pts-form-title\">Submit Support Ticket<\/h2>\r\n        \r\n        <form id=\"pts-support-form\" class=\"pts-form\" method=\"post\" enctype=\"multipart\/form-data\">\r\n            <input type=\"hidden\" id=\"pts_nonce\" name=\"pts_nonce\" value=\"6e0c40d7e8\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/listeo\/wp-json\/wp\/v2\/pages\/3879\/\" \/>\r\n            <!-- License Validation Section -->\r\n            <div class=\"pts-form-section pts-license-section\">\r\n                <h3>License Verification<\/h3>\r\n\r\n                <!-- License Loading Indicator -->\r\n                <div id=\"pts-license-loader\" class=\"pts-license-loader\" style=\"display: none;\">\r\n                    <div class=\"pts-loader-spinner\"><\/div>\r\n                    <p>Loading license information...<\/p>\r\n                <\/div>\r\n\r\n                                    <div class=\"pts-field pts-license-manual-field\">\r\n                        <div class=\"pts-license-input-group\">\r\n                            <input type=\"text\" id=\"pts-license-key\" name=\"license_key\"\r\n                                   placeholder=\"Enter your purchase code\">\r\n                            <button type=\"button\" id=\"pts-validate-license\" class=\"pts-btn pts-btn-secondary\">\r\n                                Validate License                            <\/button>\r\n                        <\/div>\r\n                        <div class=\"license-docs-link\">\r\n                            <a href=\"https:\/\/docs.purethemes.net\/listeo\/knowledge-base\/how-to-find-my-license-key\/\">\r\n                                How to find my license key?                            <\/a>\r\n                        <\/div>\r\n                        <div id=\"pts-license-status\" class=\"pts-validation-status\"><\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n\r\n                        <!-- Turnstile Captcha Section - only visible when license input is shown -->\r\n            <div class=\"pts-form-section pts-turnstile-section\" style=\"padding: 20px 0 0 0;\">\r\n                <div id=\"pts-turnstile-widget\" class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAACNsIfyhvhKOauIF\" data-theme=\"light\" data-callback=\"ptsOnTurnstileSuccess\" data-expired-callback=\"ptsOnTurnstileExpired\" data-error-callback=\"ptsOnTurnstileError\"><\/div>\r\n            <\/div>\r\n            \r\n            <!-- Pre-Sale Notice Section -->\r\n            <div class=\"pts-form-section pts-license-help-section\" id=\"pts-pre-sale-notice\">\r\n                <div class=\"pts-notice pts-notice-info\">\r\n                    <p>\r\n                        Got questions before purchase? Contact us at                        <a href=\"mailto:presale@purethemes.net?subject=Presale Question\">presale@purethemes.net<\/a>\r\n                    <\/p>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <!-- Support Resources Section (for active license holders) -->\r\n            <div class=\"pts-form-section pts-support-resources-section\" id=\"pts-support-resources\" style=\"display: none;\">\r\n                <!-- Support resources content can be added here -->\r\n            <\/div>\r\n\r\n\r\n            <!-- Form Content Sections -->\r\n            <div class=\"pts-form-content-wrapper\">\r\n            <div class=\"help-notice\">\r\n                <strong class=\"help-notice-title\">\u2705 Before sending a ticket:<\/strong> \r\n                Please check docs or ask the AI assistant. \r\n                <strong>We receive many basic requests that can be resolved instantly without involving our team. \ud83d\ude42<\/strong>\r\n            <\/div>\r\n\r\n        <div class=\"warning-notice\">\r\n            <strong class=\"warning-notice-title\">To help us assist you faster:<\/strong>\r\n            <ul class=\"help-list\">\r\n                <li><span>\u26a0\ufe0f<\/span> Disable third-party plugins temporarily<\/li>\r\n                <li><span>\u26a0\ufe0f<\/span> Disable any custom code (modifications)<\/li>\r\n                <li><span>\u26a0\ufe0f<\/span> Provide admin access if needed - <a href=\"https:\/\/docs.purethemes.net\/blog\/knowledge-base\/temporary-login-without-password\/\">Temporary login without password \u2192<\/a><\/li>\r\n            <\/ul>\r\n        <\/div>\r\n\r\n                <!-- Support Request Details -->\r\n                <div class=\"pts-form-section pts-request-section\">\r\n                    <h3>Support Request<\/h3>\r\n\r\n                    <div class=\"pts-field pts-email-field-container\">\r\n                        <label for=\"pts-email\">Email Address <span class=\"required\">*<\/span><\/label>\r\n                        <div class=\"pts-email-input-group\">\r\n                            <input type=\"email\" id=\"pts-email\" name=\"email\"\r\n                                   value=\"\" required>\r\n                            <button type=\"button\" id=\"pts-save-email\" class=\"pts-btn pts-btn-secondary\">\r\n                                Save Email                            <\/button>\r\n                        <\/div>\r\n                        <div id=\"pts-email-save-status\" class=\"pts-validation-status\"><\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"pts-field\">\r\n                        <label for=\"pts-message\">Message <span class=\"required\">*<\/span><\/label>\r\n                        <div class=\"pts-textarea-container\">\r\n                            <textarea id=\"pts-message\" name=\"message\" rows=\"6\"\r\n                                      placeholder=\"Please describe your issue in detail...\" required><\/textarea>\r\n                        <\/div>\r\n                        <div class=\"pts-message-actions\">\r\n                            <button type=\"button\" id=\"pts-polish-ai\" class=\"pts-btn pts-btn-ai\" data-tooltip=\"Make your message clearer and more organized for faster support response\">\r\n                                <span class=\"pts-ai-icon\">\u2728<\/span>\r\n                                Refine with AI                            <\/button>\r\n                            <button type=\"button\" id=\"pts-translate-ai\" class=\"pts-btn pts-btn-ai\" data-tooltip=\"Translate your message to English\">\r\n                                <span class=\"pts-ai-icon\">\ud83c\udf10<\/span>\r\n                                Translate to English                            <\/button>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"pts-field\">\r\n                        <label for=\"pts-attachments\">Attachments<\/label>\r\n                        <input type=\"file\" id=\"pts-attachments\" name=\"attachments[]\" multiple\r\n                               accept=\".jpg,.jpeg,.png,.gif,.pdf,.zip,.txt,.log\">\r\n                        <small class=\"pts-help-text\">\r\n                            Maximum file size: 2 MB. Allowed types: jpg,jpeg,png,gif,pdf,zip,txt,log                        <\/small>\r\n                        <div id=\"pts-upload-progress\" class=\"pts-upload-progress\" style=\"display: none;\"><\/div>\r\n                        <div id=\"pts-uploaded-files\" class=\"pts-uploaded-files\"><\/div>\r\n                    <\/div>\r\n\r\n                    <!-- Submit Button -->\r\n                    <div class=\"pts-field\">\r\n                        <button type=\"submit\" id=\"pts-submit-button\" class=\"pts-btn pts-btn-primary\">\r\n                            <span class=\"pts-submit-text\">Submit Ticket<\/span>\r\n                            <span class=\"pts-loading-text\" style=\"display: none;\">Submitting...<\/span>\r\n                        <\/button>\r\n                    <\/div>\r\n\r\n                    <!-- Messages -->\r\n                    <div id=\"pts-form-messages\" class=\"pts-form-messages\"><\/div>\r\n                <\/div>\r\n            <\/div> <!-- Close pts-form-content-wrapper -->\r\n        <\/form>\r\n    <\/div>\r\n<\/div> <!-- Close pts-support-wrapper -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/without-title.php","meta":{"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-3879","page","type-page","status-publish","hentry","post-item"],"_links":{"self":[{"href":"https:\/\/docs.purethemes.net\/listeo\/wp-json\/wp\/v2\/pages\/3879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.purethemes.net\/listeo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/docs.purethemes.net\/listeo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/docs.purethemes.net\/listeo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.purethemes.net\/listeo\/wp-json\/wp\/v2\/comments?post=3879"}],"version-history":[{"count":0,"href":"https:\/\/docs.purethemes.net\/listeo\/wp-json\/wp\/v2\/pages\/3879\/revisions"}],"wp:attachment":[{"href":"https:\/\/docs.purethemes.net\/listeo\/wp-json\/wp\/v2\/media?parent=3879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}