What is Claim Listing feature?

The claim listing feature in Listeo allows users to claim ownership of existing listings on your directory website. This feature enhances user engagement and ensures the accuracy of the directory information by allowing listing owners to manage and update their listings, and also allows you to monetize it as you can enable paid claims and integrate it with Listing Packages

You will find settings in Listeo Core → Claim Listings Options

Available options:

  1. Enable Paid Claims option – adds package option so any user that claims the listing has to pay first for package to get it
  2. Allow registration in Claim Listing popup – by default packages are for logged in users, but if you want to allow anyone to claim the package, enable that option, it will add registration fields (based on Listeo Core -> Registration) to your claim form and new users will be registered during the claim process
  3. Add File Upload option to claim listing form – if you need your users to upload additional document to verify ownership enable that option, then the uploaded file will be attached to claim request
  4. Exclude packages from claim selection –  by selecting any of those items you will exclude them from Claim package option, in case you maybe don’t want to claim listings with free packages etc.

There’s also long list of option for emails, as each action regarding the claim status etc can sent email notification, so be sure to check those settings in Listeo Core → Claim Listings Options

Each listing shows Claim button in the sidebar that opens a popup with form.

How it Works

  1. Claim Submission: Users can submit a claim for ownership of a listing by providing necessary details such as their contact information, proof of ownership, and any additional supporting documents.
  2. Verification Process: Upon receiving a claim submission, site administrators or moderators review the provided information to verify the legitimacy of the claim.
  3. Approval or Rejection: Based on the verification process, the claim is either approved or rejected. If approved, the user gains ownership of the listing and can manage it accordingly. If rejected, the user is notified with a reason for rejection.

In WordPress Dashboard → Claims you will see a list of all claims submitted for your listings

By opening any of those in admin you will see details about the claim:

you will have to take action for such request by changing it status:

By default, all new claims come with the status “pending”.

You can change it to Approved, Rejected, or Completed:

  1. Approved – Setting the status as Approved will generate a WooCommerce Order for the package and assign the listing to that package. The user will be notified by email about the new payment with a link to it. By paying for that order, they will automatically claim the listings. The system will assign the new package to their account and transfer the ownership of the claimed listings. (The WooCommerce Order status has to be set as Completed). Listings will be set as “verified”.
  2. Completed – In case you don’t use Paid Claims, or don’t want the user to pay via the website, you can set it directly as Completed. This will also automatically change the ownership of the listing to the new user. Listings will be set as “verified”.
  3. Rejected –This will notify the user about their claim being rejected. You can delete the claim after that.

Make sure to enable and configure emails for all those actions in Listeo Core → Claim Listings

Manual Verification

Site administrator can manually verify listing by editing listing from the site admin account and ticking “Verified Listing” checkbox.

If necessary you can change listing ownership (assign listing to another user) with using “Quick Edit”:

Listeo Core → Claim Listing Options

Setting Name Option/Details
Claim Configuration & Access
Disable Claims button on all listings hide claim button, remove claim functionality, disable ownership claim, turn off claim feature, hide claim option, remove business verification Hide claim functionality from all listings checkbox
Allow registration in Claim Listing popup inline registration, claim with signup, register during claim, quick registration, claim flow registration, seamless signup during claim Enable user registration within claim process checkbox
Add File Upload option to claim listing form proof of ownership upload, verification documents, claim evidence, business documentation, ownership proof, verification files, claim attachments Allow file attachments in claim requests checkbox
Payment & Package Management
Enable Paid Claims option monetize claims, claim fee, paid verification, claim pricing, charge for claims, claim monetization, verification fee Require payment for listing claims checkbox
Skip approval for claims auto-approve claims, instant claim approval, automatic ownership transfer, no moderation, immediate approval, bypass admin review Automatically approve claim requests checkbox
Exclude packages from claim selection package restrictions, hide packages from claims, claim package filter, available packages for claims, package visibility for claims Hide specific packages from claim process checkbox_multi
Options: All available listing packages
Admin Notifications
Notify admin about new claim request admin claim alerts, claim notification emails, new claim alerts, admin claim emails, claim moderation notifications Send email notifications to admin for new claims checkbox
Claim listing approved notification email subject approval email subject, claim accepted subject, verification success subject, claim approval heading, approved claim email title Email subject for approved claims text
Available tags: {site_name}, {listing_title}, {user_name}
Claim listing approved notification email content approval email template, claim accepted message, verification success email, claim approval body, approved claim content Email content for approved claims editor
Available tags: {site_name}, {listing_title}, {listing_url}, {user_name}
User Status Notifications
Claim Listing approved notification user approval email, claim success notification, ownership approved, claim accepted message, verification complete email Enable/configure approved claim notifications checkbox + text + editor
Claim Listing rejected notification claim denial email, rejection notification, claim refused, verification failed email, claim declined message Enable/configure rejected claim notifications checkbox + text + editor
Claim Listing pending notification claim submission confirmation, pending review email, claim received notification, under review message, claim processing email Enable/configure pending claim notifications checkbox + text + editor
Claim Listing completed notification claim finalized email, ownership transfer complete, claim process finished, verification completed, claim success final Enable/configure completed claim notifications checkbox + text + editor