Analytics, Troubleshooting & Reference

Use analytics, chat history, conversation insights, debug tools, FAQ fixes, and shortcode references.

6 articles

Chat History

How the Dashboard’s Chat History card stores, displays, and lets you export full conversation logs, with tracking and retention controls and the Pro-only conversation view, activity chart, and per-conversation tools.

Search Analytics

Use the Dashboard’s Popular Search Queries card to see what visitors are searching for, with 7-day and 30-day totals, Top-50 tag clouds, a by-source breakdown, CSV export, and a one-click clear.

Chat Insights (AI Conversation Audit)

Let the AI audit your stored conversations to surface titles, summaries, sentiment, suggested actions, and the questions your bot couldn’t answer — so you find knowledge-base gaps without reading every chat.

Troubleshooting & FAQ

Answers to the most common PurioChat questions: content not showing in search, improving result quality, quota/rate-limit errors, Gemini billing, and the “required plugins missing” activation error.

Shortcode Reference

A complete reference for every PurioChat shortcode and its parameters, including the inline chat box and the two search-field shortcodes.

Developer & Debug Options

Turn on debug logging, add custom CSS, lazy-load the chatbot, and check that PurioChat’s database tables are healthy when troubleshooting.