Chatbot Experience & Shortcodes

Configure chat behavior, appearance, floating widgets, quick actions, privacy, and embed shortcodes.

9 articles

Access & Privacy

Control who can use the chatbot and how their data is handled with login requirements, a terms-of-use notice, a pre-chat form, and IP blocking.

Embedding the Chat with Shortcodes

Place the chat inline on any page with the [ai_chat] shortcode, and add an AI search box with [ai_search_field] or [listeo_ai_search].

General Chat Settings

Configure the core chatbot controls on the General sub-tab: the master on/off switch, the [ai_chat] shortcode, translations, model selection, result-card limits, and the Pro toggles that live here.

Customizing the Chatbot Appearance

Brand your chatbot with a custom avatar, name, welcome message, colors, color scheme, loading animation, and (in Pro) whitelabel to match your site.

The Floating Chat Widget

Set up and style the floating chat bubble that follows visitors across your site, including position, size, offsets, header styles, and where to hide it.

Quick Action Buttons

Add clickable suggestion buttons above the chat input that send a preset message, open a link, or launch a contact form.

AI Tools & System Prompt

Shape how the chatbot behaves with the Custom Instructions settings: force a response language, write a custom system prompt, add topic hints, let the AI capture leads by email, and tune context length and RAG sources.

Speech-to-Text & Image Input

Let visitors talk to your chatbot with a microphone button and attach photos for the AI to analyze, using your configured AI provider.