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Documentation for PurioChat

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Changelog

18/07/2026

2.2.8

New
  • Added new setting in "Custom Instructions" allowing AI to know the title and URL of the page from which the visitor sent the message.
Improved
  • Pre-chat form submissions now create Chat History immediately, without waiting for the visitor’s first typed message.
Fixes
  • Fixed Chat History message counts, including messages exchanged during human Live Chat.
Security
  • Hardened Live Chat handoff authentication, request validation, payload limits, URL/history sanitization, and notification rate limiting.
13/07/2026

2.2.7

New
  • Added Telegram alerts for live chat with direct conversation takeover, replies, and chat controls. https://docs.purethemes.net/puriochat/knowledge-base/live-chat-alerts/
  • Added configurable business hours for human handoff availability for live chat
  • Magic Links open the chat window with a predefined question when added in content. https://cleanshot.com/share/4LPJ0KN7
Improved
  • Performance improvements
11/07/2026

2.2.6

New
  • Live Chat with human! PurioChat can now seamlessly hands the conversation over to a real person without leaving the chat. https://docs.purethemes.net/puriochat/knowledge-base/human-live-chat/
  • Animated button backgrounds https://cleanshot.com/share/srcn6Ysd
10/07/2026

2.2.5

New
  • Added GPT-5.6 Luna, Terra, and Sol models for OpenAI and OpenRouter.
  • Added optional daily Chat Insights email digests (daily summaries of conversations sent to site admin email).
Improved
  • Expanded conversation search to include page URLs.
  • Improved external embedded chat isolation to prevent theme and third-party plugin elements from appearing inside the widget.
Updated
  • Automatically migrates retired GPT models to supported replacements.
23/06/2026

2.2.4

New
  • Added a Top Pages tab to Chat Activity, showing the most active chat pages with message counts and load-more pagination: https://cleanshot.com/share/jxgmTQYN
  • Added support for WooCommerce Sequential Order Numbers when checking order status in chat.
Updated
  • Added/adjusted WooCommerce tracking and messaging search behavior.
Fixes
  • Fixed embedded chat iframe styling so it stays transparent and does not inherit unwanted background styles from the host site.
  • Scoped chat storage correctly for multisite installs.
12/06/2026

2.2.3

Fixes
  • Misaligned chat icon button
Changes
  • Easter egg (click on PurioChat logo in WP admin :))
10/06/2026

2.2.2

New
  • Embeddable chat widget - add the floating chat to any external website with a one-line copy-paste script (SaaS-style iframe embed)
Fixes
  • WhatsApp/Telegram WooCommerce and Listings product search fix
Improved
  • Minor improvements with AI provider errors handling
09/06/2026

2.2.1

New
  • AI Auto Config - AI reads your site and drafts a chatbot configuration
Fixes
  • WP Rocket breaking the chatbot in some cases
07/06/2026

2.2.0

New
  • Added fallback data retrieval: optional frontend-rendered page fetching for embedding content, useful when DB-based extraction misses page-builder or shortcode output.
  • Added scheduled auto-refresh for External Pages with per-page intervals and re-indexing on content changes.
  • Added Custom Fields manager in the Database/Training area, with per-post-type field selection and AI-assisted field suggestions.
Fixes
  • Fixed compatibility exclusions for WP Rocket, LiteSpeed, Autoptimize, and SiteGround Optimizer.
  • Fixed pre-chat data handling and prevented pre-chat forms from triggering contact form logic.
05/06/2026

2.1.9

Changes
  • Optional “Translate conversation” button in Chat History settings, translating chat transcripts into the site language for quick review of international conversations.
  • Enhanced compatibility with ACF and Gutenberg

June 6, 2026 by purethemes

  • Setup & Licensing

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Knowledge Base for PurioChat

  • Setup & Licensing (7)
    • Installation & Activation
    • First-Time Setup
    • Free vs Pro: What's Included
    • Quick Reference: Tabs & Common Settings
    • Activating Your Pro License
    • WooCommerce Integration
    • Changelog
  • AI Providers, API Keys & Costs (9)
    • How to Create an OpenAI API Key
    • How to Create a Google Gemini API Key
    • How to Create a Mistral API Key
    • How to Create an OpenRouter API Key
    • Switching Providers (and Re-Training)
    • Understanding API Costs
    • API Configuration
    • Rate Limit Settings
    • Choosing an AI Provider
  • Chatbot Experience & Shortcodes (10)
    • General Chat Settings
    • Customizing the Chatbot Appearance
    • The Floating Chat Widget
    • Quick Action Buttons
    • AI Tools & System Prompt
    • Speech-to-Text & Image Input
    • Access & Privacy
    • Embedding the Chat with Shortcodes
    • Pre-Chat Form
    • Embeddable chat widget on external sites
  • Training & Semantic Search (9)
    • What Are Embeddings?
    • Training Your Content (and When to Retrain)
    • Choosing Content Types to Train
    • Training on Documents (PDF, TXT, MD, XML, CSV)
    • Training on External Pages
    • Custom Fields for AI Training
    • Choosing an Embedding Model
    • AI Semantic Search & the Search Field
    • Search Quality & Match Thresholds
  • Integrations & Automation (3)
    • WhatsApp Integration (via Twilio)
    • Telegram Integration
    • Webhook Automation (n8n, Zapier, Make)
  • Live Chat (2)
    • Human Live Chat
    • Live Chat Alerts
  • Analytics, Troubleshooting & Reference (6)
    • Chat History
    • Search Analytics
    • Chat Insights (AI Conversation Audit)
    • Troubleshooting & FAQ
    • Shortcode Reference
    • Developer & Debug Options
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