Quick Action Buttons are clickable suggestion buttons that sit above the chat input. They give first-time visitors an obvious next step instead of a blank box, pointing them toward your most common questions, an important page, or a way to get in touch.
Mixed feature. The on/off switch is in the free version, but building and styling the buttons (text, types, colors, visibility) requires PurioChat Pro. Free users see the toggle plus a locked teaser with an “Unlock Quick Buttons” upgrade button.
Where to find it
Open PurioChat → Settings → Quick Action Buttons (the sub-section in the left sidebar of the Settings tab).
Turning buttons on or off (Free)
The master switch is Enable Quick Action Buttons. On a fresh install it’s enabled, so buttons show up automatically once you’ve defined at least one. Turn it off to give visitors a clean, empty input.
Note: You can see and save the toggle in the free build, but buttons only appear with a valid Pro license active. Without Pro, the configuration below is locked.
Adding buttons (Pro)
With Pro active, the section becomes a repeatable list. Click + Add Button to add as many as you like, then fill in each one. Buttons with empty text are skipped, so an unfinished row won’t break your chat.
Each button has the same fields:
- Button Text — the label visitors see (for example, “View pricing” or “Talk to us”).
- Type — what happens on click (see below).
- Value — the preset message to send, or the URL to open, depending on the type.
- Custom color — an optional color for that button.
Button types (Pro)
| Type | What it does | What goes in Value |
|---|---|---|
| Chat Message | Sends a preset message to the AI as if the visitor typed it. Good for steering people toward questions your bot answers well. | The message text (for example, “What are your opening hours?”). |
| Link | Opens a URL in a new browser tab, shown with a small external-link arrow. Use it for a pricing page, booking form, or docs. | The full URL (for example, https://example.com). |
| Contact Form (Pro) | Opens a built-in contact popup with Name, Email, and Message fields, shown with an envelope icon. | No value needed — a Configure button appears instead to set up the form. |
Heads up: The contact popup is only added to your page when at least one Contact Form button exists and quick buttons are enabled (with Pro active). Name, Email, and Message are all required, and submissions are limited to 3 per IP address per hour to block spam.
Custom color per button (Pro)
Each button can carry its own color via the swatch picker next to it. The picker offers your chat Primary Color (#0073ee by default) as a starting point, so buttons match your theme out of the box. Pick a distinct color to make one button stand out — say, a bright “Contact us” alongside quieter suggestions. Change the global Primary Color under PurioChat → Settings → Appearance.
When buttons appear: Visibility (Pro)
The Visibility option controls how long the buttons stay on screen:
- Always show (default) — buttons stay above the input throughout the conversation.
- Hide after 1st message — buttons disappear once the visitor sends their first message, tidying up the chat.
Tip: Keep labels short and lead with verbs — “See plans”, “Book a demo”, “Ask about returns”. A few focused buttons beat a long row, and “Hide after 1st message” works well when you only want them as a starting prompt.
